"We have been using Vets Now for almost five years and are delighted that not only do we all have the work/life balance so many vets envy, we are in a position where we can really offer our clients the best service, both day and night."
Rogers, Brock & Barker, Stoke-On-Trent
"Vets Now has enabled us to concentrate on the things we do best. The vet whose interest is primary medical does not now worry about the possibility of that 2.00am gastric dilatation case. Our staff can now put their effort into promoting a top quality service during the day without the worry or tiredness that results from Out Of Hours work. Our clients are delighted with the service and how it supports our own levels of care."
The Windmill Veterinary Centre, Winslow
"The greatest benefit to our patients we feel, is the improvement in our level of in-patient care, with medication, parenteral feeding etc being given at regular intervals throughout the night and continuous monitoring of critical cases. Client satisfaction with the Vets Now service is also high, with clients feeling less worried about contacting the Vets Now service at any time of night for advice or treatment."
Park View Clinic, Lincoln
"We particularly appreciate the willingness of Vets Now to adapt their service to fit in with the requirements of our practice and our clients rather than a take-it-or-leave-it approach. This has created a closer relationship with our Vets Now centre such that we refer to it as "our" emergency service rather than "the" emergency service. We had some concerns about the ease of transition but the change was very smooth and caused no appreciable problems for the clinic or our clients."
The Cat Clinic, Edinburgh
"Before Vets Now started the Out Of Hours work at this veterinary centre, I took the view that we were going to sell the service as an enhancement of the facilities, which is exactly what it is. A letter was sent out to every client explaining the thought process we had gone through. I also invited anyone to ring and talk through any worries. A few did need the reassurance of a one-to-one chat, far more though were pleased with the idea of a dedicated service on call and waiting for any problems. Client acquisition has held steady at the same rate as pre Vets Now and perhaps, more significantly, income has changed very little.
"In terms of what my clients perceived of the service? If anything, it's better. They know that the on-duty staff are there for advice as well as emergencies. On occasions when clients have needed to take their pets to the clinic that they have been impressed by not only their thoroughness, but also by the practical advice and caring attitude."
Riverside Veterinary Centre, Coventry